Frequently Asked Questions
What payment methods are available?
Payments can be made via the following methods: credit card (Visa, Mastercard, American Express),
PayPal,
Apple Pay,
Google Pay,
as well as any split or deferred payment service offered at the time of the Order, including Klarna or any equivalent provider.
Transaction processing is handled by secure third-party payment providers, which may change without prior notice. The Company may use technical providers integrated via the Shopify platform and/or any other approved payment provider.
How do I track my order?
Each order shipped is assigned a tracking number, which is communicated to the Customer via email upon dispatch.
Delivery tracking is provided by the selected carrier.
Please contact us at support@pantheraparis.com if needed.
What is the Delivery Policy?
If you have any questions about delivery, please consult our Shipping Policy or contact us at support@pantheraparis.com.
What is the return policy?
If you have questions about returns, please consult our Refund Policy or contact us at support@pantheraparis.com.
Care instructions
Wash inside out and separately, on a delicate cycle at a maximum of 30°C.
Do not bleach.
Dry flat, without hanging or using clips, to preserve the shape.
Do not tumble dry.
Iron at medium temperature if necessary.
If in doubt, please contact us via support@pantheraparis.com.
